# CUBE Chaatshala Troubleshoot Meeting

**URL:** https://metastudio.org/t/cube-chaatshala-troubleshoot-meeting/4228
**Category:** Events
**Created:** [July 4, 2020, 9:26am UTC](https://metastudio.org/t/cube-chaatshala-troubleshoot-meeting/4228 "2020-07-04T09:26:58Z")
**Posts on this page:** 1
**Showing post:** 2

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### Author: ![drishtantmkawale](https://metastudio.org/user_avatar/metastudio.org/drishtantmkawale/32/7841_2.png) [@drishtantmkawale](https://metastudio.org/u/drishtantmkawale)
#### Post date: [July 4, 2020, 8:13pm UTC](https://metastudio.org/t/cube-chaatshala-troubleshoot-meeting/4228/2 "2020-07-04T20:13:15Z")

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The **meeting went well** , as many as **seven CUBists** got their issues solved!  
The **issue was occurring while they were trying to connect through the microphone**.  
The **browser wasn’t allowing** them to **connect through the microphone** and the **option left** to them was just to opt the **listen-only mode**.

But then, we figured it out the following **issues** on the **_Android_ phones** :

1. The browser which is recommended, **Google Chrome** , was **not updated**. Once we update it from the **Google Play Store** app, it will work well.
2. The **microphone permission** was **turned off/blocked** from the **phone’s internal settings**. We can **resolve that** by going to the **phone settings** , **then apps** , after that select the **Google Chrome** app there and **look for permissions**. Once the **microphone permission** is **turned on** , it will **work well**.
3. The **microphone was blocked** from the **Google Chrome Browser** itself. That can be **enabled** by first coming on the **CUBE Chaatshala Website** [https://webinar.hbcse.tifr.res.in/b/kir-vgc-6jf](https://webinar.hbcse.tifr.res.in/b/kir-vgc-6jf), then at the **top right corner** , there will be **three vertical dots**. After going there, we need to **select (by toggling down) site settings**. In **site settings** , the **microphone pop-up** would be **blocked** for the **HBCSE Webinar site**. We need to **allow** that and then when we will **go back to the main website** and **join the webinar** , we will be able to **access** through **microphone option**.

After clicking on the **microphone option** in all three cases, an **echo test (of few seconds)** will be conducted after which a **thumbs up (green icon)** and a **thumbs down (red icon)** will flash. We need to click on the **green icon**. After which we will be able to **access the microphone**.

**Note** : Here, only **Google Chrome Browser** was used as it gives a **better experience**. **Mozilla Firefox too can be used**.

**Issues** on **_Apple_ (iOS) phones**:

1. The only application which supports the **CUBE Chaatshala Webinar** is the **in-built browser**  **Safari**. If we try to connect through **Google Chrome** as well as **Mozilla Firefox** , it will ask us to open the link of the webinar through the **Safari Browser**.
2. Here too, we need to keep the **application updated** and we need to **give access to the microphone** from the **phone’s internal settings** by **going to applications** and then **Safari** after which if we go on **permissions** , the **microphone permission** should be **turned on**.
3. We **won’t be able to connect to the microphone** if we are using **the mobile view** on the **safari browser**. For that, in the **browser’s settings** , we need to turn the **view mode** to **Request Desktop Site** which shall enable us to **connect through the microphone**. **Desktop Site** basically means that the **view mode will be the same as it would’ve been if we were accessing this site through a laptop or a computer**.

**Note** : In **both cases** , only **mobile phones were used and not laptops or computers**.

Recommended: To have a **good internet connection** and preferably an **earphone** or a **headphone** to **avoid unnecessary noise** while **speaking** and as **hearing** as well.

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_[View the full topic](https://metastudio.org/t/cube-chaatshala-troubleshoot-meeting/4228)._